1. What is Swedenvisitor.com
2. Is Swedenvisitor.com a secure site?
3. Where is Sweden Visitor located?
4. Who operates the holiday arrangements on this website?
5. How do I pay for my bookings at Swedenvisitor.com?
6. When is my credit card charged when I book directly at Swedenvisitor.com?
7. What if I need to cancel my tour?
8. How far in advance should I book?
9. How does the booking proccess work?
10. When do I receive the vouchers?
11. How do I contact Sweden Visitor?
12. What time is Sweden Visitor open?
13. Do you offer discounts for children?

1. What Is Swedenvisitor.com
Swedenvisitor.com is the online booking site and trading name of Sweden Visitor, whose registered office is at Västmannagatan 6, 111 24 Stockholm, Sweden. Sweden Visitor is a locally operated travel agency specialising in incoming tourism and is fully licensed as such by the Swedish government.back to top

2. Is Swedenvisitor.com a secure site?
Swedenvisitor.com provides all the security customers need. All transactions on the web are secured by SSL encryption and the web is hosted by EC software, one of Scandinavia’s leading companies in the information technology sector. back to top

3. Where is Sweden Visitor located?
Sweden Visitor is a locally operated travel agency. Its office is at Västmannagatan 6, 111 24 Stockholm, in the heart of the city. back to top

4. Who operates the holiday arrangements on this website?
Sweden Visitor works with the most experienced and reliable tour operators and travel companies in Sweden, offering a wide selection of tours, car rentals and accommodations at competitive prices. back to top

5. How do I pay for my bookings at Swedenvisitor.com?
To pay for your bookings at Swedenvisitor.com, you must hold a valid credit card. If you do not hold a valid credit card or do not want to send your credit card number through the Internet, then you can send your bookings directly to our sales office in Stockholm through our online booking form, by fax or e-mail and pay by electronic bank transfer or a certified bank cheque. back to top

6. When is my credit card charged when I book Directly at Swedenvisitor.com?
When your bookings have been confirmed by e-mail or fax, your credit card will be charged. back to top

7. What if I need to cancel my tour?
We regret that we are unable to offer a full refund in the case of cancellation. The cancellation fee depends upon the length of notice and the type of booking. Please refer to the Terms and Conditions section “Cancellations”. back to top

8. How far in advance should I book?
All travel arrangements should be booked at least 48 hours in advance. For self-drive and custom made tours, we strongly recommend you book a few weeks early. back to top

9. How does the booking process work?
When you have submitted your booking and personal details through Swedenvistor.com, a travel consultant will view the booking. The travel consultant will crosscheck your booking and send you a confirmation within 48 hours. Your credit card will be charged at that time. If our travel consultant is unable to obtain confirmation, then an alternative will be offered. If the customer does not accept the alternative or Sweden Visitor is not able to offer an alternative, no charge will be made to your credit card. When the booking has been confirmed and your credit card has been charged, Sweden Visitor will issue the invoice and vouchers for your travel arrangements. It is optional whether you want to have the travel documents posted to your address or pick them up upon arrival. back to top

10. When do I receive the vouchers?
Sweden Visitor posts travel documents to your address 24 hours after confirmation. The delivery time depends on the method of dispatch you choose. You can also choose to have your travel documents delivered to your accommodations upon your arrival or pick them up from our office. back to top

11. How do I contact Sweden Visitor?
Sweden Visitor aims to answer all e-mails within 48 hours. The address is info@Swedenvisitor.com. You can also call our customer support line to talk to one of our travel consultant (+46 8 237050) or send us a fax (+46 8-55110195). back to top

12. What time is Sweden Visitor open?
Monday - Friday: 09:00 - 17:00 Saturdays: 11:00 - 17:00 Sundays: Closed (We offer a 24-hour help line for our customers) back to top

13. Do you offer discounts for children?
Sweden Visitor offers children’s discounts for most tourist services published on this site. Please send us an e-mail for further information. back to top